When will I receive my jewelry?
Each order is shipped via USPS, every Tuesday! Check your email on Tuesday, as your tracking number will be available in your inbox.

How do I take care of my jewelry?

Sterling silver can have the tendency to tarnish, therefore it's always recommended to avoid exposing your jewelry to chlorine, salt water, any harsh beauty products, spray-deodorizers, etc. Leaving jewelry off during bathing/showering, swimming, working out, labor-intensive activities, work, ensures longevity & shine with your one-of-a-kind piece. (It's important to take care of your jewelry! ᵕ̈)
*The 11th Goose offers affordable cleaning & polishing for all types of pieces/metals. Please, feel free to inquire directly for more information about these services via the 'Contact' tab.

How do I know if a piece is available for purchase?
As long as the piece does NOT have "Sold out" listed in the top corner: it is available for purchase & ready for ship, anytime.

Jewelry Repairs:
If you've previously purchased a piece of "The 11th Goose" jewelry & something unfortunate happens; please, do not hesitate to  through the 'contact' tab.
Making sure your piece is ready to wear at all times & you remain happy about your new, handmade jewelry is a priority. Your satisfaction remains deeply valued at The 11th Goose!

*If you own an existing piece of jewelry that needs to be cleaned, refreshed, repaired & was not made by "The 11th Goose" BUT you would like an easy solution, send us a message via the 'Contact' tab! The 11th Goose's jeweler is certified in jewelry repair and completed a two-year apprenticeship with a corporate jewelry design & repair shop where they grew from polisher to bench jeweler.
Handcrafting is their passion but helping people reconnect with their jewelry is recognized as important with The 11th Goose. (This service will require payment but a sliding scale is available, upon request.)

Customs/Comissions:
The 11th Goose is not taking any customs or comissions, at this time. Thank you for your patience and understanding in advance 𓅯

Payment:
Money isn't always necessary! Please, reach out to us through the 'Contact' tab (to your left) to inquire about trade options. Trades for local services, art, customs, etc. are welcomed & highly encouraged as a form of payment.

Any and all other questions can be answered through the 'Contact' tab or email: the11thgoose@gmail.com